RETURNS & EXCHANGES
We accept returns and exchanges within 10 days of receipt for all items in their original condition. All sales of custom work, rings we have sized to your specifications &/or pieces we have engraved to your specifications are final.
In the unlikely event you’re like to return an item to us, please email us to authorize your return; we cannot accept unauthorized returns. We will email you a prepaid fully insured return shipping label to use in sending the item back to us.
Refunds will be processed through the financial instrument through which the purchase was made. Your account will be credited in full, less original shipping charges and applicable credit card fees. If the piece has been damaged or used improperly, we cannot accept the return.
You MUST contact us to authorize your return; we cannot accept unauthorized returns under any circumstances.
FROM A CLIENT WITH A WORLD-CLASS GEM AND JEWELRY COLLECTION
“For over 25 years, I have had the fortunate opportunity to work with Cynthia, and through her technical, market and sourcing knowledge have built a considerable colored gem collection. With her refined eye, due diligence and insight into my wish list, she is the only dealer I can trust to make buying decisions for me, whether she’s in the highlands of Sri Lanka, a Hong Kong high rise or the Tucson desert. Her “full custom” jewelry design and crafting is graceful, refined and meticulous and she is always upping her skill set. With her experience, wisdom and judgment, she has no equal.”